Holiday Cover so you enjoy your well – earned break
You do not want to miss an important call because you are on holidays or key staff are away. Who will cover the office calls when staff are on holidays? It may be only for 2 weeks, but every call is important whether it is an existing client with an issue or a potential new client.
Kendlebell short term Holiday Cover is ideal, so you don’t miss a call or come back to mountains of voicemails. We screen calls so you get the important missed calls as agreed or they are passed on to someone who can deal with it.
Outsourcing your Telephone Holiday Cover to Kendlebell will ensure
- your calls are answered immediately
- we follow your agreed script
- you get alerts as you need them
- fill gaps in your diary (if you want us to)
- you get a summary of all calls
- your company image is maintained during the holiday period
You can read more about our Holiday cover service here.
Holiday Cover so you enjoy your well – earned break
It is likely that you or your receptionist is on a Staycation in Ireland or on short safe away break. Whether you are lying on the beach, involved in family activities, or just escaping from work – it is the getting away from it all that you need. What you do not need, is to come back to a mountain of voicemails and emails needing your attention. You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
That is what makes our Holiday Cover Service so good. You return home to a diary already booked, and important messages emailed to you. This will allow you to go on holidays safe in the knowledge that all business calls will be handled in a professional manner.
How does it work?
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday.
To provide a booking service we need to know what is already booked. If you already use an online diary, we will need access. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
When making a booking we take a full name and telephone number, and email address for you to follow up as needed later.
If your client wants you to contact them urgently, we will take name and number and a brief message and pass on to you immediately if that is your instruction.
Diary cover
If you provide secure access, we would be delighted to take calls that require an appointment or if someone needs to cancel, we can rebook them while you are away. At the end of the holiday, you can view your diary, with lots of new bookings in it, and we also send the messages to you to see that you are earning while on holidays and not miss those revenue calls!
If the call is a potential new client, we can also book them in with your permission, so business carries on as normal.
Remember Outsourced Holiday Cover from Kendlebell is seamless and the callers will not be aware that you have outsourced this service – all they will get is a professional service form your company – as usual.
All of this is delivered to you at a very reasonable cost see www.kbell.ie for more information
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
