Diary Management Service – Why you should outsource.
Successful businesses need to have efficient and organised diaries. This helps ensure that they can run their day-to-day processes effectively and smoothly. However, managing the diary can quickly become a problem once the number of incoming calls start rising and customer demand increases. Appointment management becomes a hassle and time-consuming task particularly if you need to attend meetings on a regular basis during the working day.
A good idea is to outsource your diary to a professional service that can answer your calls and manage your diary. This will free up time for you and your staff to look after your clients rather than having to constantly answer the phone and book the meeting into your diary. See an outline of the service provided by Kendlebell here
Handling calls
Professional diary management teams meticulously handle all your appointments and meetings linking to your diary seamlessly. They keep you updated with an organised calendar. This is especially useful for medical practices, physiotherapists, osteopaths, medical clinics, and beauty salons. An outsourced team of professional call handlers will make your job a lot easier, giving you time to get on with your core activity whether that be selling or operations.
Features of a Good Diary Management Service
Diary management services continuously handle multiple diaries, note down detailed information from potential clients, document data and schedule appointments. Their useful service allows you and your employees to focus on what you do best.
By outsourcing your diary management service, you let competent and experienced virtual assistants handle administrative aspects of your business. They will take an enormous workload from you so you can spend your time looking after clients.
Diary management services have a broad range of application in business sectors. Below are some examples of the most common sectors that use our diary management services:
Medical Diary Management
Patients like to be able to book appointments with doctors, physiotherapists etc at a time convenient to them. Instead of keeping your reception open late into the evening for patients who have irregular working hours, outsource your reception and diary management to make it easy for your patients to get appointments as and when they need them.
Property Appointment Booking
Whether you’re an estate agent or a private landlord, a diary management service can help you keep track of viewings diary up to date with viewings. It also means that potential tenants can still book viewings even if you’re out of the office for most of the day.
Consultant Appointment Booking
If there is one profession that takes more meetings than any other, it is probably consultancy. Whether it is checking in with existing clients or going to meetings to seal new business deals, a diary management service can help run these affairs more smoothly in your consultancy.
Outsourcing is very cost effective see our prices here
All businesses should consider outsourcing their Diary management services. It will help improve efficiency right throughout the business. Learn more about Kendlebell here
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
Business Telephone Answering / Message Taking.
We provide a personal telephone answering service for your business calls. All your calls are answered by your own PA, giving you peace of mind that you will never miss another new enquiry again. A call answering script is agreed in advance. All your business calls are answered in a professional and friendly manner as if we were part of your team. Our Business phone answering service is delivered at a fraction of the cost of employing staff, involves no administration and gives an excellent first impression. Messages are passed to you instantly by either text-to-mobile, email or you can phone in and speak to your Kendlebell PA at any time.
Virtual Reception services
The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought. If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately. They will do so immediately by text or email with an end of day report summarising all your calls being sent as well. All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell.
Customer Helpdesk / Order Taking
Services include capturing caller’s details and asking qualifying questions to get further information you may require. With each client, we agree call handling instructions to ensure our services benefit your company, freeing up your time to concentrate on running your business. We can link to your CRM /Sales Systems remotely and securely. We also provide cold call screening as part of our phone answering services. Messages will be forwarded on to you immediately by email or text, alternatively we can save and forward these messages at an agreed time. You will also receive a daily email summary of messages.
