What is Diary Management?
Effective Diary management is a must for any business owner to keep control of everything from internal and external meetings, making reminders, keeping a record of actions and deadlines as well as remembering your appointment with the dentist! See more about Kendlebell’s Diary Management service here
Ensuring that your day to day processes are running effectively and smoothly is crucial to every company. … Diary management services offer support meaning that no matter what time of the day it may be your company’s calls, appointments and meeting schedules will be answered and kept up to date.
Benefits of using outsourced Diary Management
Using a call answering service for diary management can be a valuable asset for businesses or professionals looking to optimize their scheduling and provide seamless customer interactions. The Kendlebell team will act exactly as you would expect any receptionist to operate. They will take all incoming calls and transfer them through to the direct dial or mobile of the member of staff sought.
If these individuals are not available, they can give callers the option to leave a voicemail or simply take a message which the PA will send on immediately.
They will do so immediately by text or email with an end of day report summarising all your calls being sent as well.
All of this is done seamlessly and without the company’s customers being aware that you are suing a virtual receptionist from Kendlebell. Here are some benefits:
1. Improved Efficiency
- A call answering service can streamline diary management by handling appointment scheduling, rescheduling, and cancellations directly, freeing up valuable time for you or your team. This reduces the back-and-forth involved in coordinating schedules and helps keep appointments organized.
2. 24/7 Availability
- You do not want to miss an important call because the signal is bad on the beach or up in the hills. Our Kendlebell PAs will take your calls, answer them, and let you know as per your instructions.
For the messaging service, a Kendlebell PA will answer your calls with your company name and take the caller’s name, number, and a brief message. These messages will be emailed to you daily at the close of business and you can decide whether to review while on holiday or at the end of the holiday. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments daily while you enjoy your holiday.
3. Reduced Missed Appointments
- Professional call agents can confirm appointments and send reminders, reducing no-shows and missed meetings. This helps ensure a fuller calendar and maximizes business opportunities.
4. Enhanced Professionalism and Customer Service
- With a trained team handling diary management, clients experience a high level of professionalism, which can positively impact client satisfaction. A call answering service provides a personal touch that online scheduling tools might lack, allowing for customization and catering to client preferences.
5. Increased Focus on Core Tasks
- By outsourcing diary management, you and your team can concentrate on core business functions without frequent interruptions. This allows more time to focus on tasks that directly contribute to revenue and growth.
6. Scalability for Growing Businesses
- As your business grows, so does the volume of calls and appointment requests. A call answering service can quickly adapt to handle more calls and manage increased scheduling demands, offering a scalable solution that grows with your business.
7. Centralized Record-Keeping
- Many call answering services provide detailed logs and reporting on appointments, cancellations, and reschedules, which is beneficial for tracking trends, managing client relationships, and even evaluating staff productivity.
8. Cost-Effective Solution
- Hiring a full-time receptionist can be costly, while a call answering service can be a more budget-friendly option. Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
While you are busy in meetings or with clients, your dedicated team of PA’s at Kendlebell can be taking calls and booking appointments for you
9. Virtual Business Address
- We will collect all your new mail at this localised address and we will have it forwarded anywhere in the world, to any private address. Alternatively, if you are passing by, you can drop in and collect it. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible. If you want to look local , you need a localised business address
10. Localised Telephone Numbers
- Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).
Our website address is: www.kbell.ie
