Outsourced Customer Helpdesk
Outsourcing your customer helpdesk and order-taking services can be a strategic choice to enhance customer experience, streamline operations, and cut costs. Here are some key benefits:
1.Cost Savings: Outsourcing helps reduce expenses associated with staffing, training, and infrastructure, allowing businesses to focus their resources on core operations. Our PA’s can answer your calls and make appointments, saving you up to 70% of the cost of employing a receptionist.
2.24/7 Availability: Many outsourcing partners, like Kendlebell, offer around-the-clock service, ensuring customers can reach your business anytime, which improves customer satisfaction and loyalty. These messages will be emailed to you daily, with a report being sent at the close of business. We will ensure that your diary is kept completely up to date, dealing with new appointments, cancellations or change of time / date of other appointments.
3.Expertise and Specialization:
With a trained team handling diary management, clients experience a high level of professionalism, which can positively impact client satisfaction. A call answering service provides a personal touch that online scheduling tools might lack, allowing for customization and catering to client preferences.
4.Scalability and Flexibility: Outsourcing providers can easily scale up or down based on your needs, such as during peak seasons, allowing your business to stay responsive without long-term commitments to additional staffing.
5.Focus on Core Business: By letting experts manage customer interactions, your team can concentrate on what they do best, improving productivity and strategic focus on growth areas.
6.Enhanced Technology and Resources: Many service providers use advanced technology, ensuring customer queries and orders are handled efficiently. This minimizes missed calls and delays.
7.Virtual Business Address: A virtual address in a reputable location can enhance a business’s credibility and help make a strong impression on clients and partners. Our team will sort and forward your post efficiently and proficiently, ensuring that your mail is forwarded on to you as quickly as possible.
8.Localised Telephone Numbers:
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- Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
• local telephone numbers – all 107 local telephone area codes covered
• UK, Northern Ireland and international numbers are also available
• Ideal for expanding your local reach in publications
Non-Geographic numbers – Kendlebell can also supply you with a 1800 (freephone number) or an 0818 Universal numbers).
- Kendlebell provide true local numbers e.g. Dublin 01, Cork 021, Limerick 061, Galway 091. We can provide this service for a wide range of customers both located in Ireland and abroad. Using these local numbers can increase the effectiveness of your localised adverts as you will appear to be in the same area as the customer.
9.We handle all customer care scenarios:
Pre-sales support; Post-sales support; Email support; Live chat support; Telephone support; Order taking service; Returns and refunds; Appointment scheduling; Help desk support; Answering service; Surveys/market research; Third party verification service.
We provide a very Personalised and Cost effective service. Kendlebell in Fairview currently have circa 200 customers ranging from quite large companies for whom we provide a range of the services listed above often connecting remotely to their in-house systems to start -ups and smaller companies where we are typically acting as their message centre of Virtual reception. We pride ourselves on providing a professional and effective service.
Our website address is: www.kbell.ie
