It is not good for your business when your customers must be put on hold, leave a voicemail, or must call back later. Our Overflow Call Answering Service helps solve that problem. We provide you with professional Personal Assistants to handle your excess calls, to a script as agreed with you only when the need arises. Here are some reasons why businesses can benefit from using a Call Answering Service, like Kendlebell.
Enhanced Customer Satisfaction
- Immediate Response
Customers value quick responses. When their calls go unanswered, it leads to frustration and dissatisfaction. An answering service ensures that every call is answered promptly, providing customers with the immediate attention they seek.
- Professional Handling
Phone answering services employ trained professionals who are skilled in managing customer queries and concerns. This ensures that customers receive consistent and high-quality service, reflecting positively on your brand.
Increased Efficiency and Productivity
- Focus on Core Tasks
Handling overflow calls can be a distraction for your in-house team, taking time away from their primary responsibilities. By outsourcing this task, your employees can focus on their core functions, leading to increased productivity and efficiency.
- Better Resource Allocation
An answering service allows you to manage your resources better. Instead of hiring additional staff to handle peak times, you can rely on the service to manage the influx, saving on recruitment and training costs.
24/7 Availability
- Round-the-Clock Support
Businesses today operate in a global market, and customers may reach out at any time. An answering service can provide 24/7 support, ensuring that calls are answered even outside regular business hours. This continuous availability can be a significant competitive advantage.
- Business Continuity
During emergencies or unforeseen events, maintaining business continuity can be challenging. An answering service ensures that customer communication remains uninterrupted, preserving your company’s reputation and customer relationships.
Cost-Effective Solution
- Reduced Operational Costs
Maintaining an in-house team to manage overflow calls can be expensive, considering salaries, benefits, and training. A phone answering service offers a more cost-effective solution by providing the necessary support without the overhead costs associated with additional full-time employees.
- Scalable Services
Phone answering services offer scalability. Whether you experience seasonal spikes in call volume or unexpected surges, these services can adapt to your needs without requiring you to invest in additional infrastructure or staff.
Capturing Every Opportunity
- Avoiding Missed Calls
Every missed call is a missed opportunity. Whether it’s a potential lead, a customer query or a support request, ensuring that all calls are answered can lead to increased sales and better customer retention.
- Improved Customer Retention
Providing consistent and reliable customer service builds trust and loyalty. When customers know they can reach you easily and receive prompt assistance, they are more likely to stay loyal to your brand.
Why Kendlebell?
Kendlebell Overview
Kendlebell was set up In Ireland in 2006 and now have 4 offices providing a diverse range of services to the SME market. We provide a range of Outsource Solutions to the Business Community. Among our services are:
- Business Telephone Answering / Message Taking
- Virtual Reception services
- Diary Management Services
- Customer Helpdesk / Order Taking
- Holiday Cover
- Overflow Call Answering
- Telemarketing / Appointment generation
- Customer Surveys by telephone
- Back Office Processing
- Virtual Business Address
- Localised Telephone Numbers
Learn more about all the services we provide here
Incorporating a phone answering service for overflow calls is a strategic move that can significantly enhance customer satisfaction, increase efficiency and provide cost savings. By ensuring that every call is answered promptly and professionally, businesses can capture every opportunity, build stronger customer relationships and maintain a competitive edge in the market. Investing in a phone answering service is not just about managing overflow calls; it’s about elevating your overall customer service strategy and ensuring long-term success.
For any queries please contact us here or call us on 1800 839 955.
