Right from the start of her career at Kendlebell, Michelle showed strong leadership qualities, a great ability to learn quickly, and a keen focus on customer care. So, it was no surprise she quickly rose through the ranks to become Office manager.
Michelle started in Kendlebell in November 2010 as a PA and was promoted to Assistant Manager in November 2011 and Office Manager in March 2015.
Michelle is responsible for managing and rostering all the staff and more recently managing the hybrid work environment we have here in Kendlebell. Staff that are full time have an option to work from home or come into the office. All staff were set up at home initially (C19) and that worked out very well for all staff with no reduction in productivity. In fact, a senior PA now lives in Mullingar and works very efficiently and happily as she does not have to commute. New recruits of course start in the office to learn the systems and customers’ needs before the option of home working is offered.
All office operations and IT are run by Michelle. She manages the Key Accounts and all customer queries. While she is on hand to advise on their telephone issues, more recently the queries are about remote working and those logistics for our customers.
The biggest challenge recently has been with COVID 19 and installing a new telephone system in Kendlebell for our own remote working team. Michelle oversaw this task and now remote working is seamless here in Kendlebell.
Kendlebell Fairview is the master franchise for Kendlebell, and Michelle’s role is vital in liaising with our franchise operations in Kimmage, Nass and Rathcoole.
However, Michelle gets most satisfaction from managing the different needs of customers and welcoming them to Kendlebell and getting them integrated into our system, so their phone is answered seamlessly as if it was their own PA’s taking the call.
