Overflow Call Answering

An overflow call answering service helps your organisation during periods of high call volume. To prevent callers from being forced to wait for an available staff member, or to leave a voicemail or wait for a return call, excess calls can be routed through to your Kendlebell Call Centre PAs who are trained and available to assist. This will, in turn lead to faster service and result in higher levels of customer satisfaction.

By not missing a call, you will not lose out on a potential new customer. Potential customers who do not get through to the office could possibly just ring another supplier / competitor as they want an answer fast!
Outsourcing your overflow calls will reduce training costs and everything else that goes along with hiring new staff. It will also allow you to increase sales by being able to handle higher volume of calls. There is no requirement to hire part time staff for sickness cover and annual leave.
A good overflow call answering service can act as an extension of your office. The Call Centre PA’S will be trained to deliver service to the same standard as the company employees.
Outsourcing your overflow calls to Kendlebell makes it easier for your staff to focus on their primary responsibilities without neglecting callers.
By ensuring every call is answered by a live person, you will avoid missing any opportunities. The Kendlebell PA will take your calls and deliver them to you as a phone call, text or email allowing your staff to handle other tasks as required.

Read our Blog about the benefits of our Overflow Call Answering service Overflow Call Answering – dealing with Peaks and Troughs in your business | Kendlebell (kbell.ie)

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