We need to be connected.
Businesses thrive on connectivity,
so who’s there when you’re not there?
Call us on 1800 839 955
Kendlebell is the leading provider of customer contact solutions for the SME sector in Ireland. We understand how vital it is for your customers to feel they have spoken to a person in your organisation and have interacted with someone who cares! They need to know that their request or message has got through to the right person and that it is being acted upon straight away.
Every Kendlebell client has a nominated staff member who will learn about you and your business and speak with your customers each time they call. Your callers should never know the difference.
The Kendlebell team can provide a wide range of inbound, outbound and support services.
the Kendlebell difference
Our normal hours are Monday-Friday 8:30am-6:00pm (including lunch hours). This covers the majority of our clients needs. However we can provide extended hours and a full 24 X 7 Service if required. We’re there for whenever you need us!
Flexibility is at the heart of what we do. Whether you need full-time call answering, overflow support during busy periods, or holiday cover, our services adapt to suit your exact requirements. We don’t believe in one-size-fits-all, instead, we tailor our solutions so you get the right support, exactly when you need it.
Every call is answered by a real person, never a bot or voicemail. Our friendly, professional team ensures your callers feel valued and understood, building trust from the very first hello. We combine warmth and professionalism to give your business a genuine human touch that technology alone simply can’t deliver.
Our team is made up of experienced, long-serving professionals all of whom live and work locally in Ireland. With years of knowledge behind them, they understand local business needs and represent your company with genuine care and consistency. Every call is handled with confidence, professionalism, and a personal touch, ensuring your customers always receive the best possible service.
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Dedicated Teams
The difference between Kendlebell and other providers is the very personalised nature of the business,the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.
Technology Leaders
With over 20 years in the Irish call answering business, Kendlebell has the experience and expertise to combine traditional service values with cutting-edge technology. We invest in the latest call handling systems and CRM integrations to ensure our clients stay ahead. Our advanced technology allows seamless call routing, real-time message delivery, and secure data management, all designed to give your business the reliability and efficiency it needs. By blending two decades of know-how with modern systems, we deliver a service that is both trusted and future-ready.
24 Hour Call Answering
Our team of professional and courteous receptionists ensures that your calls are handled with the utmost care and efficiency, 24/7. Beyond answering calls, we seamlessly update property management systems, liaise with third-party engineers, and keep everything running smoothly on your behalf. For urgent matters, we provide instant SMS notifications to out-of-hours support teams and key staff members, ensuring nothing is missed and every issue is resolved quickly.
At Kendlebell, we can provide cost-effective solutions to your back-office functions by providing telephone answering services, virtual phone numbers and virtual offices.
"Telephone Surveys"
"Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner which they have worked with us. The teams dedication, passion and work ethic is evident every day in their business practices. Paul and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs. I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with. "
"Diary Management"
"We have been using Kendlebell for over five years now and would be lost without them. We cannot justify the cost of a full time admin and with Kendlebell our calls are answered Mon - Fri 9-6 without fail. We dont't have to worry about getting cover for the annual leave, maternity leave or sick leave. They are efficient, professional and look after our patients as if they were part of our team"
"Reception and Diary Management"
"We've been using Kendlebell at Ultrasound Ireland for over 15 years . It's been a tremendous help in helping us maintain a high level of customer service and availability. Highly recommended. Very happy with the service and looking forward to working together for many more years"
"I don't know why I didn't do it earlier!"
I have been using Kendlebell since November 2020 and found it has really changed my business. Due to COVID19, like everyone, I have had to change my clinic set up, so taking away the pressure of answering the phone has been a life saver. I don't know why I didn't do it earlier! The staff that answer the phone are helpful and email me straight away with any questions."
"Improved efficiency"
We have been using Kendlebell's service for a few years now and the difference it has made to the efficiency of my practice admin around calls and booking appointments has been huge. They are always very professional dealing with my patients and Paul and his team are always there to deal with any queries that arise in a prompt manner
"Never miss a call"
We have been using Kendlebell for a number of years now and our practice has truly benefitted from the 24/7 virtual receptionist services. Paul and Michelle are brilliant to deal with and are always on hand to discuss our needs. We now never miss a call and can keep in touch with our patients 24/7 365 days per year! We highly recommend Kendlebell and their team.
"An Excellent Service"
We have been using kendlebell for the past 10 years and they simply provide an excellent service.
"surpass client expectations"
Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represents us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 15 years.
"Inbound Call Handling"
"We find Kendlebell excellent and efficient. It eliminates the need for a full time receptionist, and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all the calls for the day."
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